Dispatchers worked 12-hour nights on a screen designed for a bright office.
What I did
Rebuilt the console around one high-contrast dark theme, larger hit targets, and alerts that can be cleared without the mouse.
Outcome
Mis-assignments down 40%; the theme became the company default.
About
The short version
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I started out as a front-end developer and moved into design when I got tired of building screens I couldn't argue with. Ten years on, I still write the code for anything I design that involves motion, forms, or data — it keeps the handover honest.
The work I like best is the unglamorous kind: intake forms, dispatch tools, anything a person has to use forty times a day whether they want to or not. I work in short cycles, show rough things early, and spend more time with the people who use the product than with the people who commission it. Outside work I restore film cameras and swim in cold water, which are both slower hobbies than they sound.